100 Wash Guarantee
Exsto Apparel 100 Washes or 2-Year Guarantee
At Exsto Apparel, we stand by the quality of our products. We want you to love your purchase and feel confident that our garments are built to last. That’s why we’re proud to offer our 100 Washes or 2-Year Guarantee on all athleisure and apparel items.
What We Cover:
- Fabric Durability: If your garment develops unexpected rips, tears, or holes during normal wear and washing within 100 washes or 2 years (whichever comes first), we will repair or replace it, free of charge.
- Structural Failures: Broken zippers, malfunctioning buttons, or other hardware issues will be covered under this guarantee.
What We Don’t Cover:
- Logos & Prints: We do not cover fading, peeling, or cracking of printed logos or designs. This is considered normal wear and tear over time.
- General Wear: Natural signs of aging, such as fabric fading, minor pilling, and small abrasions from everyday use, are not covered under this guarantee.
- Tumble Drying: Products that have been tumble dried, especially when contrary to care instructions, are not covered under this guarantee.
- Improper Care: Items damaged due to improper washing or drying, including the use of tumble dryers when not recommended, will not be covered.
How It Works:
- Submit a Claim: If you notice any of the covered issues within 100 washes or within 2 years of purchase (whichever comes first), contact our customer service team with photos of the defect and proof of purchase.
- Evaluation: We’ll assess your claim and, if it qualifies, either repair the item or issue a replacement.
- Shipping: We will cover the cost of shipping for repairs or replacements.
Our goal is to ensure you feel confident in choosing Exsto Apparel for your everyday athleisure needs. We believe in the longevity of our products, and this guarantee is part of our commitment to quality.